Corporate Training Program – Soft Skills & Corporate Behavior
New Entrants:
- Interpersonal skills – influencing styles
- Indianisms in English – what bars client interaction?
- Corporate culture & business etiquette
1st level consultants:
- How to express negative ideas in a positive manner
- Personal effectiveness & work-life balance
- Interpersonal skills – influencing styles
Middle Managers:
- Time & self-management in Indian context
- Personal effectiveness & work-life balance
- Corporate culture & business etiquette
Senior Managers:
- Assertive communication & matching body language
- Cross-cultural sensitivity & gender-neutral attitude
- Interpersonal skills – influencing styles
Other topics: Can be presented on request or in a customized package
Business Etiquettes Program for Professionals |
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| Training Objective | Focus Areas | |||
| 1 | Welcome | To give participants an overview of the Training Program; allow participants to set ground rules during training and formulate collective training objectives. | ||
| 2 | Looking the Part | To enable participants maintain a presentable, well-groomed, and professional image at all times in business situations. | Formal Dressing
Casual Dressing
Accessories for Men & Women Footwear
General Appearance
What To Wear for Different Occasions | |
| 3 | Sounding the Part | Using the Right Tone of Voice Managing Your Volume in Business Settings
Sounding Confident | ||
| 4 | Smelling the Part | Dealing with Body Odor Dealing with Bad Breath Using Perfume | ||
| 5 | Body Language | To enable participants show deference, use appropriate body language, and come across as being more professional while carrying out business conversations with colleagues and customers. | Handshakes Personal Space Facial Expressions Eye Contact
Hand Gestures Posture | |
| 6 | Dining Etiquette | To enable participants understand and appreciate the nuances of dining with colleagues and customers including, invitations, arrival, ordering, smoking or drinking, and tipping. | Napkin Etiquette 
Drinking Soup
Navigating the Place Setting American & Continental Styles of Eating
Seating Arrangements
Cutlery Etiquette
 Posture & Behavior | |